Frequently Asked Questions (FAQs)

You can provide Habilitation, Attendant Care, or Respite Care if the individual qualifies for these services through the Arizona Division of Developmental Disabilities (DDD).

Parents and guardians cannot provide Respite Care, but a non-parent/guardian provider—such as a sibling, cousin, or neighbor—may be eligible to provide this service if it is included in the member’s DDD service plan.

Pay rates may vary based on DDD funding and other factors. Any rate changes will be communicated in advance. Contact us for the current pay rates for Habilitation and Attendant Care services.

At this time, most of our services are provided by family members or friends of the family. As a result, we typically do not have a surplus of additional caregivers available to fill hours beyond those already provided to their family or friends. However, in certain cases, we may have a caregiver available to fulfill extra hours. Please contact the office for more information. 

If you are a parent or guardian, no additional experience is required—your caregiving experience as a parent/guardian qualifies you for the role as a caregiver.  However, please ensure this is included in your employment application.

For non-parents or guardians, some experience in caring for individuals with developmental disabilities is necessary. However, this requirement may also be met through prior caregiving experience with a family member or friend. 

Yes. If you do not already have one, you must apply for a Fingerprint Clearance Card before providing services, as required by DDD.

Yes. All Attendant Care providers must complete the state-required Direct Care Worker (DCW) Training within 90 days of starting services. Reimbursement for these courses may be available.

Additionally, DCW workers are required to complete 6 hours of continuing education annually. More information about continuing education can be found in the Employee Portal.

Yes. The weekly service hours are determined by your DDD planning team, which includes you and your support coordinator. The member’s Person-Centered Service Plan outlines the approved hours.

Your current provider can continue working with your child. If there are any unused hours remaining in your child's DDD authorization, you have the option to fill those hours by providing services yourself or adding an additional caretaker to fulfill those remaining hours.

Since most caregivers are family members or individuals close to the family, services can typically be rescheduled at the next available time that works for both the caregiver and the individual. Caregivers have the flexibility to adjust their hours as needed, as long as they remain within the approved DDD hour allocation.

Currently, we have limited availability of non-family caregivers and rarely provide backup caregivers, except in special circumstances. Contact our office for inquiries.

Yes and No. While many caregivers choose consistent times to make tracking easier, AFC does not require or assign a specific schedule at this time. You can clock hours that work for your schedule.  The only requirement is that you stay within the allocated hours approved by DDD which is tracked by AFC through SpokeChoice.

Yes. However, you must get prior approval from your support coordinator if you plan to provide services while traveling within the United States. Requests should be submitted in advance—DDD does not approve requests after travel has occurred. 

Services cannot be billed for time spent outside the U.S.